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Product Support Engineer Course

Booking options

£15

Highlights

On-Demand course
1 hour
All levels

Description

The Product Support Engineer Course is designed to equip professionals with the essential communication and organisational skills needed to excel in customer support roles. This course focuses on mastering the art of managing calls, handling challenging customer interactions, and maintaining accurate records—all vital elements for effective support in any business environment. Whether dealing with interoffice communication or external client queries, participants will gain confidence in delivering clear, professional service that enhances customer satisfaction.

Through detailed modules covering telephone etiquette, active listening, business writing, and customer relationship management, this course fosters a thorough understanding of how to maintain productive communication channels. Additionally, participants will develop skills in scheduling, invoicing, and internal coordination, ensuring smooth daily operations. Ideal for those aiming to refine their support capabilities, this course delivers knowledge and techniques that improve efficiency and professionalism without the need for physical attendance.

Key Benefits

Accredited by CPD

Instant e-certificate

Fully online, interactive course

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Curriculum

Module 01: Managing Interoffice Calls and Voicemail

Module 02: Aspects of Phone Etiquette

Module 03: Business Telephone Skills

Module 04: Building Rapport Over the Phone

Module 05: Inbound and Outbound Calls

Module 06: Active Listening and Managing Tough Callers

Module 07: Mail Services and Shipping

Module 08: Intra Organisation Dealings

Module 09: Problem Solving over the Phone

Module 10: Record Keeping and Filing Systems

Module 11: Business Writing Skills

Module 12: Organisational Skills

Module 13: Communication Skills

Module 14: Customer Relationship Management

Module 15: Effective Planning and Scheduling

Module 16: Invoicing/Petty Cash

Course Assessment

You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.

Certificate

Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The Product Support Engineer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.

Requirements

There are no formal entry requirements for the course, with enrollment open to anyone!

Career path

Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Product Support Engineer training.